Tuesday, November 15, 2016

OCLC: Manager, Presales and User Services

  • Manage day-to-day operation and staff reporting to this position and produce various reports for upper management as required.
  • Develop and update product descriptions, information sheets, presentations, demonstration scripts and educational training plan and materials for sales staff within the division, distributors, and users.
  • Give product demonstration and training in person or through webinar to support sales staff within the division, distributors, and users.
  • Work and lead discussions with other OCLC departments as may be necessary to solve problems encountered by OCLC users and/or distributors in Asia, as well as for product enhancements.
  • Participate in testing new releases to troubleshoot any issue.
  • Prepare documents in response to requests, RFI (Request for Information) and/or ITB (Invitation to Bid).
  • Master’s degree in library and information science from an ALA-accredited institution.
  • At least two years of full-time work experience in a library or similar institution.
  • A minimum of two years of management/supervisory experience.
  • Knowledge of OCLC products and services.
  • Self-motivating, and detail oriented.
  • Capable of independent research to facilitate problem solving.
  • Effective verbal and written communication.
  • Accommodation of occasional evening and weekend work hours may be necessary.
  • Marketing and/or sales experience preferred.
  • Knowledge of a major Asian language and/or Asian culture is a big plus.

apply at: https://oclc.wd1.myworkdayjobs.com/en-US/OCLC_Careers/job/Corporate-Office---Dublin/Manager--Presales-and-User-Services--OCLC-Asia-Pacific_R0000324