Responsibilities:
- Manage
day-to-day operation and staff reporting to this position and produce
various reports for upper management as required.
- Develop
and update product descriptions, information sheets, presentations,
demonstration scripts and educational training plan and materials for
sales staff within the division, distributors, and users.
- Give
product demonstration and training in person or through webinar to support
sales staff within the division, distributors, and users.
- Work
and lead discussions with other OCLC departments as may be necessary to
solve problems encountered by OCLC users and/or distributors in Asia, as
well as for product enhancements.
- Participate
in testing new releases to troubleshoot any issue.
- Prepare
documents in response to requests, RFI (Request for Information) and/or
ITB (Invitation to Bid).
Qualifications:
- Master’s
degree in library and information science from an ALA-accredited
institution.
- At
least two years of full-time work experience in a library or similar
institution.
- A
minimum of two years of management/supervisory experience.
- Knowledge
of OCLC products and services.
- Self-motivating,
and detail oriented.
- Capable
of independent research to facilitate problem solving.
- Effective
verbal and written communication.
- Accommodation
of occasional evening and weekend work hours may be necessary.
- Marketing
and/or sales experience preferred.
- Knowledge
of a major Asian language and/or Asian culture is a big plus.
apply at: https://oclc.wd1.myworkdayjobs.com/en-US/OCLC_Careers/job/Corporate-Office---Dublin/Manager--Presales-and-User-Services--OCLC-Asia-Pacific_R0000324
Responsibilities:
- Coordinate
with other OCLC departments to effectively troubleshoot and resolve
problems that users and distributors in Asia encounter on the use of OCLC
products and services and on orders and billing.
- Gain
insights on users’ needs to actively participate in cross divisional
discussions on product enhancement to meet the needs from libraries in
Asia.
- Provide
support to users and distributors in Asia, and sales staff within the
division.
- Prepare,
update, maintain and post OCLC product information.
- Provide
technical and operational documentation to eliminate user frustration and
maximize user satisfaction,
- Ensure
product information/documentation access via proper external and internal
communication channels.
- Keep
up with in-depth OCLC product knowledge by attending webinars and meetings
and testing new releases.
- Create
and provide training materials by email.
- Participate
in and host training and presentation by webinar.
- Analyze
usage of libraries in support of renewal process.
- Work
with Finance to provide and maintain order details in SharePoint or/and
other channels.
- Provide
monthly and other ad hoc reports.
- Coordinate
with Order Services, Finance, and Legal to manage the flow of orders
through the process.
- Document
and improve the processes associated with ongoing business relationships,
and ensuring proper capturing of orders in the system for royalty and other
reporting purposes.
- Coordinate
with other OCLC departments to manage batch load, data sync, data
migration, and assist implementation for projects from Asia and the
Pacific region until their successful completion.
- Perform
special projects, conduct special studies, and occasional administrative
support functions as may be assigned.
Qualifications:
- Master’s
degree in library and information science from an ALA-accredited
institution plus two years of library related working experience.
- Must
be a team worker with strong analytic and organizational skills to
effectively forecast and solve problems with little supervision.
- Knowledge
of and experience in OCLC services and products, library applications,
Microsoft Word, Access, Excel, and PowerPoint, and other software.
- Knowledge
of one major Asian language and Asian culture and business practices.
- Excellent
verbal and written communication skills.
- Accommodation
of occasional evening and weekend work hours may be necessary.
apply at: https://oclc.wd1.myworkdayjobs.com/en-US/OCLC_Careers/job/Corporate-Office---Dublin/User-Support-Specialist_R0000315
