LC: Reference Librarian (Japanese collection)

Librarian (Reference Librarian) (Vacancy #: 160231)
GS-1410-09 — Library Services — $53,435.00 - $69,460.00
Opening Date: Nov 21, 2016
Closing Date: Dec 12, 2016

Anyone may apply - By law, employment at most U.S. Government agencies, including the Library of Congress, is limited to U.S. citizens. However, non-citizens may be hired, provided that other legal requirements are met and the Library determines there are no qualified U.S. citizens available for the position.

The Asian Division in collections and services are the Library’s primary gateway to the collections and reference services dealing with the non-English-speaking world. Reference librarians in the division provide assistance to researchers in the culture, history, literature, politics, political structure, economies, humanities, and social sciences of these countries and regions. Clients include Congress, foreign and U.S. Government agencies, national and international academics and scholars, research and scientific institutions, the professional and business communities, and the general public. Librarians respond to inquiries that are received in person, by telephone, by correspondence and by electronic media.

Application Information
https://www.usajobs.gov/GetJob/ViewDetails/457098500
(http://www.loc.gov/hr/employment/index.php?action=cMain.showJobs#avail1)

OCLC: Manager, Presales and User Services

Responsibilities:

• Manage day-to-day operation and staff reporting to this position and produce various reports for upper management as required.
• Develop and update product descriptions, information sheets, presentations, demonstration scripts and educational training plan and materials for sales staff within the division, distributors, and users.
• Give product demonstration and training in person or through webinar to support sales staff within the division, distributors, and users.
• Work and lead discussions with other OCLC departments as may be necessary to solve problems encountered by OCLC users and/or distributors in Asia, as well as for product enhancements.
• Participate in testing new releases to troubleshoot any issue.
• Prepare documents in response to requests, RFI (Request for Information) and/or ITB (Invitation to Bid).

Qualifications:

• Master’s degree in library and information science from an ALA-accredited institution.
• At least two years of full-time work experience in a library or similar institution.
• A minimum of two years of management/supervisory experience.
• Knowledge of OCLC products and services.
• Self-motivating, and detail oriented.
• Capable of independent research to facilitate problem solving.
• Effective verbal and written communication.
• Accommodation of occasional evening and weekend work hours may be necessary.
• Marketing and/or sales experience preferred.
• Knowledge of a major Asian language and/or Asian culture is a big plus.

apply at: https://oclc.wd1.myworkdayjobs.com/en-US/OCLC_Careers/job/Corporate-Office---Dublin/Manager--Presales-and-User-Services--OCLC-Asia-Pacific_R0000324

OCLC: User Support Specialist

Responsibilities:

• Coordinate with other OCLC departments to effectively troubleshoot and resolve problems that users and distributors in Asia encounter on the use of OCLC products and services and on orders and billing.
• Gain insights on users’ needs to actively participate in cross divisional discussions on product enhancement to meet the needs from libraries in Asia.
• Provide support to users and distributors in Asia, and sales staff within the division.
• Prepare, update, maintain and post OCLC product information.
• Provide technical and operational documentation to eliminate user frustration and maximize user satisfaction,
• Ensure product information/documentation access via proper external and internal communication channels.
• Keep up with in-depth OCLC product knowledge by attending webinars and meetings and testing new releases.
• Create and provide training materials by email.
• Participate in and host training and presentation by webinar.
• Analyze usage of libraries in support of renewal process.
• Work with Finance to provide and maintain order details in SharePoint or/and other channels.
• Provide monthly and other ad hoc reports.
• Coordinate with Order Services, Finance, and Legal to manage the flow of orders through the process.
• Document and improve the processes associated with ongoing business relationships, and ensuring proper capturing of orders in the system for royalty and other reporting purposes.
• Coordinate with other OCLC departments to manage batch load, data sync, data migration, and assist implementation for projects from Asia and the Pacific region until their successful completion.
• Perform special projects, conduct special studies, and occasional administrative support functions as may be assigned.

Qualifications:

• Master’s degree in library and information science from an ALA-accredited institution plus two years of library related working experience.
• Must be a team worker with strong analytic and organizational skills to effectively forecast and solve problems with little supervision.
• Knowledge of and experience in OCLC services and products, library applications, Microsoft Word, Access, Excel, and PowerPoint, and other software.
• Knowledge of one major Asian language and Asian culture and business practices.
• Excellent verbal and written communication skills.
• Accommodation of occasional evening and weekend work hours may be necessary.

apply at: https://oclc.wd1.myworkdayjobs.com/en-US/OCLC_Careers/job/Corporate-Office---Dublin/User-Support-Specialist_R0000315